Shipping and Delivery Information
At RH Hotel Amenities, products in stock are available for immediate purchase. Online shopping is enabled for: France (including Corsica), Belgium, Italy, Switzerland, Greece, Malta, and the Netherlands.
UK & Ireland: For orders to the United Kingdom, Ireland, and Northern Ireland, please contact us for a personalized shipping quote.
Shipping Rates & Weight
Costs vary based on package weight and destination. Rates are displayed during checkout. If your order exceeds the maximum allowed weight, please contact us to arrange special transport.
International Delivery Times
For EU destinations, delivery typically takes 3 to 7 business days. We will confirm the exact period before you process the payment.
Important Delivery Terms
- Processing: Orders paid before 18:00h (CET) are usually collected by the carrier the following business day.
- Failed Deliveries: If a delivery fails for reasons attributable to the customer, the customer will bear the shipping costs (minimum rate or generated costs).
- Incidents: We guarantee a full refund in case of loss or damage by the carrier. However, we are not liable for external delays in transit.
Return Policy
Due to hygiene and safety standards for hospitality products, the following rules apply:
- Cosmetics: Returns are not accepted for items such as shampoo, gel, or lotions once the order has been handed to the carrier.
- Damaged Packaging: If the box arrives broken or damaged, do not accept the delivery. Take photos and contact us immediately via WhatsApp or email.
- Cancellations: No returns are accepted without prior authorization. Only unused items in original packaging (excluding cosmetics) are eligible. Return shipping costs are at the customer's expense.
In accordance with Directive 2011/83/EU of the European Parliament and of the Council on consumer rights, you have a period of 14 calendar days to exercise your right of withdrawal without the need for justification. This right applies to all shipments within the European Union, subject to the exceptions detailed in Article 16 of said directive. This right cannot be exercised for personalized products, goods outdated after the delivery, or those intended for health and hygiene protection (such as shampoo, shower gel, etc.). The costs of returning the goods shall be borne by the consumer except if delivered in damaged conditions or error in delivery.
Need assistance?
Contact our WhatsApp Support.