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Buying Conditions 

hotel amenities, slippers, hygiene and protection products, disposable items, 


    Of this online store by the manufacturer and supplier, RH Hotel Amenities & Textile, SL, (herafter RH, domiciled at Paseo de las Flores, 25, 28823 Coslada, Madrid, Spain, registered at Madrid Mercantil Registry under volume 32.921 general, section 8, inscription 1 on Companies Roll, folio 204, Page M-592667, e-mail:pedidosweb-ec.png, is the title company.


    At the moment of selecting and processing the order, the website will ask you register enough personal data to complete and finish your order. All your personal data will be kept confidential except using them for direct marketing by RH. In case of not wishing to receive these newsletters, please unscribe from the list.


    The prices indicated in the online shop website are not inclusive of reglemantery VAT. For European Union clients, because of transport issues, we receive and offer your oders via offline by email or phone. The free delivery condition is valid together with general terms and conditions of purchasing The free delivery condition is valid together with general terms and conditions of purchasing.

    The client may pay by 
    credit/debit card via SSL secure way. Payments on our website are processed in secure and confidential environments. The data of the card used to pay for your orders are not saved by our website, since the payment gateway is operated by Redsys, the first online payment network in Spain.

    With the application of new rules on VAT rules on cross-border business-to-consumer (B2C) e-commerce in the UE, when buying goods online inside the EU, the consumers know that the VAT rate applied is the same as for goods acquired in their home country as VAT is paid where consumption of goods takes place.
    The companies registered in Registered VAT Numbers (VIES) can shop without payin VAT tax at the moment of purchasing, and are to declare and pay it in their registered country where the delivery of goods takes place.

    Orders placed with delivery addresses and invoices in different countries or tax zones (eg, Peninsula and Canary Islands) will be considered fraudulent and the payment of the corresponding VAT tax will be requested to proceed with the delivery of the order.


    The delivery time for European Union countries under normal conditions are 5/7 labor days. As per your order, beforehand we always confirm you the delivery time with prestiguous internatinal courrier forwarders. For the delivries to the destionations outside Spain, please contact with the client support center. The delays will give no right to any indemnization. Despite all our efforts to offer an adequate and proper service, any error or negligence is probable. In this case, please contact the client support center to offer you the best solution. And for other countries in Europe, we wait for your request by mail.
    For shipments, transportation costs vary according to the weight of the packages. During the purchase, the corresponding costs are displayed. The online order is limited to a maximum weight per shipment. In the event that your order exceeds the maximum weight allowed, the system deactivates the transport, please contact us if you want to place an order greater than the allowed weight.


    1- Because the products of amenities and welcome items are easily manipulated as in the case of cosmetics such as shampoo, shower gel, hair conditioner, body lotion, returns will not be accepted once the delivery of the order to the carrier.
    2- In the event that the packaging of amenities and welcome items arrives defective (broken or with signs of blows), the delivery of the carrier will not be accepted directly, and send us an email to pedidos web or at our WhatsApp providing photos of evil packaging and product status. Claims that do not meet these requirements will not be accepted.
    3- In case of changes and / or cancellation of orders, merchandise will not be accepted without prior authorization from RH AMENITIES. Only merchandise (except cosmetics such as shampoo, shower gel, hair conditioner, body lotion) that is unused and in perfect condition in its original packaging will be accepted. Transportation costs for returns of this nature will be borne by the customer.
    4- In the event of an unsuccessful delivery for whatever reason, the customer will assume the shipping cost for the minimum charged or if it were an order with free transport, the generated shipping cost will be deducted, and the rest of the order amount will be returned to the client. And our company RH will assume additional cost of transport, generated by the carrier for the return of the merchandise to our warehouse. If the client maintains and requires a new shipment of the order, the cost of the new shipment will be confirmed and the client be asked to pay in advance (by the agreed means) the confirmed transport cost.

  • 6º UPDATES:

    RH is entitled to modify the technical characters of the articles listed in the catalogue. Moreover, we reserve the right to modify update the prices mentioned in the online shop. For this reason, during the buying process, it is granted that the client gives his/her total acceptance for the content and price of the product when completing the purchase.


    All the products in our online shop are under production certificates. They are products of supervised and guaranteed quality. As these products are of special production process, uniuse, they offer post sales limited guarantee.


    RH and the client are bound to appear only in case of litigous oders before the courts and tribunals of Madrid, Spain.

Updated: November 2022

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