Amenities Hotel Online Shop- Frequently Asked Questions

all you need to know to order hotel amenities & equipment products:

registration, payment, purchase, delivery, exchange, return,

  • What is the process of purchasing online?

    To make a purchase on, you can review and select the products enlisted with total products with box quantities, and increase the box numbers to purchase, and also you can share the product in your preferred social media, and ADD TO CART to the shopping cart. After adding the product, click CONTINUE SHOPPING to add other products and click PROCEED TO CHECKOUT to view the summary of the shopping cart: here you can increase the number of boxes of the selected products, or still you can CONTINUE SHOPPING.

    The next step is to continue clicking PROCEED TO CHECKOUT, where you need to authenticate yourself with your personal data if you are already a registered client. If not, CREAT AN ACCOUNT. Once validated your account, you can add the delivery address. Continue with PROCEE TO CHECKOUT to view transport details, it is listed if any additional cost, but still you can add more products. After reading and accepting Buying Conditions Contract, choose payment method (bank card or bank wire), after all just confirm your order. You can always check your orders in your client account, moreover you can repeat same order next time on a simple click.


  • How can I receive my order?

    For the moment, we offer the option Delivery to your address. You can choose to take delivery of your order in our Warehouse in Madrid. Please indicate this option during the order process in Comments text area, or you may also contact us to make your special petition for this. We can organize deliveries to Portugal, North Africa and all Europe, prior to your special request. For the countries in Middle East, Balcans, etc., we can offer you our services directly from our headquarters in Istanbul, Turkey. 

    if you are visiting us from any EU country, and want to make an order, please contact us to quote you delivery cost as per your inquiry. We can attend you with your request for our catalogue products as well as anti COVID articles from our hub in Madrid, Spain or directly from our headquarters in Istanbul, Turkey.

  • How is the delivery process?

    In case of the delivery, after you finish ordering on this web site, you will receive a confirmation email message (please check your SPAM folder), but additionaly if necessary we will inform you after the transport company takes your order from our warehouse.

  • How much is the transport cost for the deliveries?

    The prices indicated in the online shop website are exclusive of reglemantery VAT. For the orders by Euopean Union clients, this VAT concept is declared by the client in their respective legal domicile country. We will receive gladly your oder requests via offline channels (phone +34 911 37 40 24 or via a message to confirm you delivery cost. 

  • What are online payments methods?

    The payment options available are credit/ debit cards (Visa, MasterCard, etc.) by means of totally secured SSL gateway. The payments on our online shop are processed in secure and confidential way. You can choose to pay also by bank wire into the bank account. In case you choose to pay by bank wire, you will receive bank details (IBAN, etc.) together with the order details. We will wait your bank wire to be able to send your order together with the transport company. You have the option to pay by PayPal also

  • ¿Is RH Amenities online shop is secure?

    Any process realized in our online shop web are 100% secure. Any transmission of personal data or bank card details are encrypted with the latest SSL (Secure Socked Layer) technology.

  • What is returns and changes policy?

    1- Because the products of amenities and welcome items are easily manipulated as in the case of cosmetics such as shampoo, shower gel, hair conditioner, body lotion, returns will not be accepted once the delivery of the order to the carrier.

    2- In the event that the packaging of amenities and welcome items arrives defective (broken or with signs of blows), the delivery of the carrier will not be accepted directly, and send us an email to pedidos web or at our WhatsApp providing photos of evil packaging and product status. Claims that do not meet these requirements will not be accepted.

    3- In case of changes and / or cancellation of orders, merchandise will not be accepted without prior authorization from RH AMENITIES. Only merchandise (except cosmetics such as shampoo, shower gel, hair conditioner, body lotion) that is unused and in perfect condition in its original packaging will be accepted. Transportation costs for returns of this nature will be borne by the customer.

  • How long does it take delivery?

    For the destinations in European Union, it may take 3-7 labor days

  • Can I buy any product of RH on shop online?

    Indeed, you can inquire and order any product presented on our corporate web Customized products, special solutions, delivery on deposit, etc. We wait your any inquiry for our wide range of hospitality products.

  • I want to make an order of big volume or customization with logotype. What should I do?

    If you want to place an order with big volume, please contact us with your inquiry via: spainsales-ec.png for your special inquiries.

  • I need my invoice. where is that?

    Your invoice(s) and indeed all your order details are available in your client account. Moreover, you can repeate your previous orders with a click on "REORDER".