The products offered from stock and purchased on our website, except for unexpected errors, are available at the time of purchase.
Thus, for validated and paid orders, delivery is made to the address indicated by the through the urgent transport agency within the period priorly confirmed as per available international courrier agents for European Union countries. We wait for your request by mail.
In the event of a delay in shipping, for any reason, this is communicated to the customer with the expected delivery time. In the event that the client does not receive the order within the indicated period, he can contact the customer service phone +34 911 93 00 79 or by email to the address of
Transportation costs are calculated based on the shipping country and service terms. For any destination in European Union countries, under normal conditions, the delivery time may take 3-7 labor days, but in any case, we confirm you this before the payment of your order.
For orders to customers outside the territory of Spain, please contact us through the contact channels to organize shipping within or outside the European Union.
1- Because the products of amenities and welcome items are easily manipulated as in the case of cosmetics such as shampoo, shower gel, hair conditioner, body lotion, returns will not be accepted once the delivery of the order to the carrier.
2- In the event that the packaging of amenities and welcome items arrives defective (broken or with signs of blows), the delivery of the carrier will not be accepted directly, and send us an email to or at our WhatsApp providing photos of evil packaging and product status. Claims that do not meet these requirements will not be accepted.
3- In case of changes and / or cancellation of orders, merchandise will not be accepted without prior authorization from RH AMENITIES. Only merchandise (except cosmetics such as shampoo, shower gel, hair conditioner, body lotion) that is unused and in perfect condition in its original packaging will be accepted. Transportation costs for returns of this nature will be borne by the customer.