The products offered from stock and purchased on our website, except for unexpected errors, are available at the time of purchase. The online shopping is available for France, Corsica FR, Belgium, Italy, Switzerland, Greece, Malta, Netherlands. For UK, Ireland, and Northern Ireland, please contact us to quote.
For shipments, transportation costs vary according to the weight of the packages. During the purchase, the corresponding costs are displayed. The online order is limited to a maximum weight per shipment. In the event that your order exceeds the maximum weight allowed, the system deactivates the transport, please contact us if you want to place an order greater than the allowed weight.
Thus, for validated and paid orders, delivery is made to the address indicated by the through the urgent transport agency within the period priorly confirmed as per available international courrier agents for other European Union countries not available for online shopping. We wait for your request by email.
Orders placed with online payment on Saturdays are processed to the extent possible for collection by our carrier on Mondays.
In case of incidents with the delivery, we guarantee returning the full amount of purchase in case of loss, misplacement, damage of one or more packages by the assigned carrier. We do not accept any responsibility of indemnization for delays caused by carriers assigned to your order during collection and delivery.
In the event of a delay in shipping, for any reason, this is communicated to the customer with the expected delivery time. In the event that the client does not receive the order within the indicated period, he can contact the customer service phone +34 911 93 00 79 or by email to the address of
Transportation costs are calculated based on the shipping country and service terms. For any destination in European Union countries, under normal conditions, the delivery time may take 3-7 labor days, but in any case, we confirm you this before the payment of your order.
In the event of an unsuccessful delivery for whatever reason, the customer will assume the shipping cost for the minimum charged or if it were an order with free transport, the generated shipping cost will be deducted, and the rest of the order amount will be returned to the client. And our company RH will assume additional cost of transport, generated by the carrier for the return of the merchandise to our warehouse. If the client maintains and requires a new shipment of the order, the cost of the new shipment will be confirmed and the client be asked to pay in advance (by the agreed means) the confirmed transport cost.
- International deliveries
For orders to customers outside the territory of Spain, please contact us through the contact channels to organize shipping within or outside the European Union.
1- Because the products of amenities and welcome items are easily manipulated as in the case of cosmetics such as shampoo, shower gel, hair conditioner, body lotion, returns will not be accepted once the delivery of the order to the carrier.
2- In the event that the packaging of amenities and welcome items arrives defective (broken or with signs of blows), the delivery of the carrier will not be accepted directly, and send us an email to or at our WhatsApp providing photos of evil packaging and product status. Claims that do not meet these requirements will not be accepted.
3- In case of changes and / or cancellation of orders, merchandise will not be accepted without prior authorization from RH AMENITIES. Only merchandise (except cosmetics such as shampoo, shower gel, hair conditioner, body lotion) that is unused and in perfect condition in its original packaging will be accepted. Transportation costs for returns of this nature will be borne by the customer.