Buying Conditions

  • 1º TITLE PARTY:

    RH Hotel Amenities & Textile, SL, (herafter RH, domiciled at Avda. Real de Pinto, 87, Pol. Ind. Marconi, Nave I Módulo 2, Villaverde Alto 28021 Madrid, Spain, with EU VAT no. ESB87134185, registered at Madrid Mercantil Registry under volume 32.921 general, section 8, inscription 1 on Companies Roll, folio 204, Page M-592667, e-mail:pedidosweb-ec.png, is the title company of this online shop.

  • 1º CLIENTS ACCOUNT:

    At the moment of selecting and processing the order, the website will ask you register enough personal data to complete and finish your order. All your personal data will be kept confidential except using them for direct marketing by RH. In case of not wishing to receive these newsletters, please unscribe from the list.

  • 3º PRICES AND PAYMENT:

    The prices indicated in the online shop website are not inclusive of reglemantery VAT of 21%. For delivery to Spain Mainland, if the order amount is more than 100€ (plus VAT), the delivery cost is (free of charge). If less than 50€, the client pays 5€ additional cost (plus VAT), and if less than 100€, the additional cost is 10€ (plus VAT).
    In case of delivery to Balear islands, the minim order is 200€ (plus VAT), and for the orders less than this amount, the client pays additional cost of 60 € (plus VAT), and for rest of European Union countries including for Canary Islands, Ceuta or Mellila Spain provinces, we will receive gladly your oder requests via offline channels (phone +34 911 37 40 24 or via www.rhhotelsupply.com, our company corporate web. The free delivery condition is valid together with general terms and conditions of purchasing The free delivery condition is valid together with general terms and conditions of purchasing. The client may pay by bank wire or credit/debit card via SSL secure way.

  • 4º STOCK AND DELIVERIES:

    The delivery time mentioned in the oder process are for estimate information and has no contractual effect. RH will do the best to comply with delivery times: The Spain mainland- 2/3 labor days , the Balear islands- 3/4 labor days, the Canary islands and Ceuta or Melilla- 7/10 labor days. For the delivries to the destionations outside Spain, please contact with the client support center. The delays will give no right to any indemnization. Despite all our efforts to offer an adequate and proper service, any error or negligence is probable. In this case, please contact the client support center to offer you the best solution.

  • 5º RETURN CHANGE CANCELLATION:

    The products offered by RH are susceptible of manipulation, for this reason, we admnit no returns once the order is accepted to receive from the transport company. In the case if the order comes under unexpected conditions (damaged, etc.), then, please do not accept the order delivery from the transport company, sign the delivery note with observed damages, and send us an email to: pedidosweb-ec.png with the proofs of damages(copy of delivery note, photos) to inform us of the incident. Once your notification is received, we will do our best, after the proper exam, if it is clarified that the observed damages are during and because of the transport , we will send you again the same order. To make any change or cancellation of your order, please contact us urgently right after placing the order. You have no option to do so, after your order is prepared and handed to the transport company. On the the hand the articles produced under a special order by the client (customized products with client logo), will have right for none of change or cancellation nor return. We can admit materials back only after proper consent by RH. Any material to return should be complete in original box, perfect conditions.

  • 6º UPDATES:

    RH is entitled to modify the technical characters of the articles listed in the catalogue. Moreover, we reserve the right to modify update the prices mentioned in the online shop. For this reason, during the buying process, it is granted that the client gives his/her total acceptance for the content and price of the product when completing the purchase.

  • 8º GUARANTEES:

    All the products in our online shop are under production certificates. They are products of supervised and guaranteed quality. As these products are of special production process, uniuse, they offer no post sales guarantee.

  • 7º AUTHOIZED COURT:

    RH and the client are bound to appear only in case of litigous oders before the courts and tribunals of Madrid, Spain.