Buying Conditions

  • 1º TITLE PARTY:

    RH Hotel Amenities & Textile, SL, (herafter RH, domiciled at calle Alcarria, 2, 28823 Coslada,calle Alcarria, 2, 28823 Coslada, Madrid, Spain, with EU VAT no. ESB87134185, registered at Madrid Mercantil Registry under volume 32.921 general, section 8, inscription 1 on Companies Roll, folio 204, Page M-592667, e-mail:pedidosweb-ec.png, is the title company of this online shop.

  • 1º CLIENTS ACCOUNT:

    At the moment of selecting and processing the order, the website will ask you register enough personal data to complete and finish your order. All your personal data will be kept confidential except using them for direct marketing by RH. In case of not wishing to receive these newsletters, please unscribe from the list.

  • 3º PRICES AND PAYMENT:

    The prices indicated in the online shop website are not inclusive of reglemantery VAT. For European Union clients, because of transport issues, we receive and offer your oders via offline by email or phone. . The free delivery condition is valid together with general terms and conditions of purchasing The free delivery condition is valid together with general terms and conditions of purchasing. The client may pay by bank wire or credit/debit card via SSL secure way.

  • 4º STOCK AND DELIVERIES:

    The delivery time for European Union countries under normal conditions are 3-7 labor days. As per your order, beforehand we always confirm you the delivery time with prestiguous internatinal courrier forwarders. For the delivries to the destionations outside Spain, please contact with the client support center. The delays will give no right to any indemnization. Despite all our efforts to offer an adequate and proper service, any error or negligence is probable. In this case, please contact the client support center to offer you the best solution. And for other countries in Europe, we wait for your request by mail. 

  • 5º RETURN CHANGE CANCELLATION:

    1- Because the products of amenities and welcome items are easily manipulated as in the case of cosmetics such as shampoo, shower gel, hair conditioner, body lotion, returns will not be accepted once the delivery of the order to the carrier.
    2- In the event that the packaging of amenities and welcome items arrives defective (broken or with signs of blows), the delivery of the carrier will not be accepted directly, and send us an email to pedidos web or at our WhatsApp providing photos of evil packaging and product status. Claims that do not meet these requirements will not be accepted.
    3- In case of changes and / or cancellation of orders, merchandise will not be accepted without prior authorization from RH AMENITIES. Only merchandise (except cosmetics such as shampoo, shower gel, hair conditioner, body lotion) that is unused and in perfect condition in its original packaging will be accepted. Transportation costs for returns of this nature will be borne by the customer.

  • 6º UPDATES:

    RH is entitled to modify the technical characters of the articles listed in the catalogue. Moreover, we reserve the right to modify update the prices mentioned in the online shop. For this reason, during the buying process, it is granted that the client gives his/her total acceptance for the content and price of the product when completing the purchase.

  • 8º GUARANTEES:

    All the products in our online shop are under production certificates. They are products of supervised and guaranteed quality. As these products are of special production process, uniuse, they offer post sales limited guarantee.

  • 7º AUTHOIZED COURT:

    RH and the client are bound to appear only in case of litigous oders before the courts and tribunals of Madrid, Spain.