Buying Conditions

  • 1º TITLE PARTY:

    RH Hotel Amenities & Textile, SL, (herafter RH, domiciled at calle Alcarria, 2, 28823 Coslada,calle Alcarria, 2, 28823 Coslada, Madrid, Spain, with EU VAT no. ESB87134185, registered at Madrid Mercantil Registry under volume 32.921 general, section 8, inscription 1 on Companies Roll, folio 204, Page M-592667, e-mail:pedidosweb-ec.png, is the title company of this online shop.

  • 1º CLIENTS ACCOUNT:

    At the moment of selecting and processing the order, the website will ask you register enough personal data to complete and finish your order. All your personal data will be kept confidential except using them for direct marketing by RH. In case of not wishing to receive these newsletters, please unscribe from the list.

  • 3º PRICES AND PAYMENT:

    The prices indicated in the online shop website are not inclusive of reglemantery VAT of 21%. For delivery to Spain Mainland, if the order amount is more than 100€ (plus VAT), the delivery cost is (free of charge). If less than 50€, the client pays 5€ additional cost (plus VAT), and if less than 100€, the additional cost is 10€ (plus VAT).
    In case of delivery to Balear islands, the minim order is 200€ (plus VAT), and for the orders less than this amount, the client pays additional cost of 60 € (plus VAT), and for rest of European Union countries including for Canary Islands, Ceuta or Mellila Spain provinces, we will receive gladly your oder requests via offline channels (phone +34 911 37 40 24 or via www.rhhotelsupply.com, our company corporate web. The free delivery condition is valid together with general terms and conditions of purchasing The free delivery condition is valid together with general terms and conditions of purchasing. The client may pay by bank wire or credit/debit card via SSL secure way.

  • 4º STOCK AND DELIVERIES:

    The delivery time mentioned in the oder process are for estimate information and has no contractual effect. RH will do the best to comply with delivery times: The Spain mainland- 2/3 labor days , the Balear islands- 3/4 labor days, the Canary islands and Ceuta or Melilla- 7/10 labor days. For the delivries to the destionations outside Spain, please contact with the client support center. The delays will give no right to any indemnization. Despite all our efforts to offer an adequate and proper service, any error or negligence is probable. In this case, please contact the client support center to offer you the best solution. And for other countries in Europe, we wait for your request by mail. 

  • 5º RETURN CHANGE CANCELLATION:

    1- Because the products of amenities and welcome items are easily manipulated as in the case of cosmetics such as shampoo, shower gel, hair conditioner, body lotion, returns will not be accepted once the delivery of the order to the carrier. 2- In the event that the packaging of amenities and welcome items arrives defective (broken or with signs of blows), the delivery of the carrier will not be accepted directly, and send us an email to pedidos web or at our WhatsApp providing photos of evil packaging and product status. Claims that do not meet these requirements will not be accepted. 3- In case of changes and / or cancellation of orders, merchandise will not be accepted without prior authorization from RH AMENITIES. Only merchandise (except cosmetics such as shampoo, shower gel, hair conditioner, body lotion) that is unused and in perfect condition in its original packaging will be accepted. Transportation costs for returns of this nature will be borne by the customer.

  • 6º UPDATES:

    RH is entitled to modify the technical characters of the articles listed in the catalogue. Moreover, we reserve the right to modify update the prices mentioned in the online shop. For this reason, during the buying process, it is granted that the client gives his/her total acceptance for the content and price of the product when completing the purchase.

  • 8º GUARANTEES:

    All the products in our online shop are under production certificates. They are products of supervised and guaranteed quality. As these products are of special production process, uniuse, they offer no post sales guarantee.

  • 7º AUTHOIZED COURT:

    RH and the client are bound to appear only in case of litigous oders before the courts and tribunals of Madrid, Spain.


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